Computer Support Specialist: Hardware Support Option, A.S. (Phasing Out 5/31/22)

- No longer accepting new students -

Learning Outcomes

Upon successful completion of all program requirements, graduates will be able to:

1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions, and techniques for working productively with people of diverse cultures and backgrounds
2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
3. Understand career paths in the computer support field
4. Demonstrate a working knowledge of the Internet that includes effective strategies for online research and correct citation of internet based resources
5. Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible
6. Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone
7. Perform computer troubleshooting using diagnostic test equipment, diagnostic software, network documentation, online documentation resources, and troubleshooting strategies and techniques to resolve basic hardware, software, and network problems
8. Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices, digital imaging devices and DVDs
9. Select appropriate hardware and software, trouble-shoot on the board level, and understand software licensing agreements and privacy issues
10. Communicate effectively with clients, verbally and in writing
11. Understand and apply mathematical and scientific reasoning in solving problems, and think critically