Computer Hardware Support Specialist Certificate (Phasing Out 5/31/22)

- No longer accepting new students -

The Computer Hardware Support Specialist Certificate is designed for students preparing for the position of a Technical Support Specialist, who provides technical assistance, support, and advice to users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems.

Learning Outcomes

Upon successful completion of all program requirements, graduates will be able to:

1. Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone
2. Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible
3. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
4. Regarding computer troubleshooting, use diagnostic test equipment, diagnostic software, network documentation, online documentation resources, and troubleshooting strategies and techniques to resolve basic hardware problems
5. Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices, digital imaging devices and DVDs