|
Oct 04, 2024
|
|
|
|
2021-2022 Catalog [ARCHIVED CATALOG]
Computer Support Specialist: Hardware Support Option, A.S. (Phasing Out 5/31/22)
|
|
Return to:
- No longer accepting new students -
Learning Outcomes
Upon successful completion of all program requirements, graduates will be able to:
- Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions, and techniques for working productively with people of diverse cultures and backgrounds
- Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
- Understand career paths in the computer support field
- Demonstrate a working knowledge of the Internet that includes effective strategies for online research and correct citation of internet based resources
- Preemptively solve computer hardware/software problems to provide disaster prevention and recovery of computer systems before problems occur whenever possible
- Apply a comprehensive understanding of the function of computer hardware and software in a personal computer system, both networked and stand-alone
- Perform computer troubleshooting using diagnostic test equipment, diagnostic software, network documentation, online documentation resources, and troubleshooting strategies and techniques to resolve basic hardware, software, and network problems
- Identify resources for resolving peripheral device problems including printers, scanners, CD ROMs, sound cards, external CD RW devices, digital imaging devices and DVDs
- Select appropriate hardware and software, trouble-shoot on the board level, and understand software licensing agreements and privacy issues
- Communicate effectively with clients, verbally and in writing
- Understand and apply mathematical and scientific reasoning in solving problems, and think critically
Contact Information
Michael Ligon
Interim Program Coordinator, Computer Information Systems
Room 610
mligon@capitalcc.edu
(860) 906-5178 |
|
|
Hardware Support Option (A+)
First Semester (15 Credits)
Second Semester (15-16 Credits)
Third Semester (15 Credits)
- CST* 140 - A+ Introduction to Computer Hardware Credit(s): 3 †
- CST* 142 - Introduction to Computer Hardware Lab Credit(s): 3 †
- CSA*, CSC*, or CST* Elective Credit(s): 3
- Fine Arts Elective Credit(s): 3
- Social Sciences Elective Credit(s): 3 º
Fourth Semester (15 Credits)
Total Credits: 60-61
† Pre-requisite required. Please refer to the Course Descriptions section.
° History, Political Science, Anthropology, or Geography strongly recommended
°° Business Internship (BBG* 294 ) is strongly recommended
Recommended Computer Electives
Hardware Support Industry
|
Return to:
|
|